Complaints

Helping Us Improve Through Your Valuable Insights and Concerns

Submit a Complaint, Compliment, or Feedback

We value your feedback and believe it plays a vital role in helping us improve the quality of care and services we provide. Whether you have a complaint, suggestion, or positive feedback, we are here to listen, understand, and take action.

Our Commitment to Resolving Complaints

We are dedicated to addressing all complaints with the utmost professionalism, respect, and confidentiality.

We Listen: Every concern is heard with empathy and taken seriously.
We Act Swiftly: Our team works promptly to investigate and resolve complaints effectively.
We Keep You Updated: Regular updates are provided throughout the resolution process to ensure transparency.

Your Rights

As a client or participant, you have the right to:

Raise a complaint without fear of retaliation or discrimination.
Receive fair, unbiased treatment during the resolution process.
Access support to help you lodge a complaint if needed.

Let’s Work Together

Your feedback is invaluable in helping us provide the highest standard of care and support. If you have concerns, suggestions, or positive feedback, we’re here to listen and take action.

Contact Us Today:

Phone: 1800 448 449
Email: info@alliance-mcs.com
Visit:
- 162 Jersey Drive, Epping, VIC, 3076, Australia
- 202/37 Barrack St, Perth WA 6000

Thank you for helping us continually improve and deliver better services for our clients and community.

Complaints

Helping Us Improve Through Your Valuable Insights and Concerns

Submit a Complaint, Compliment, or Feedback

Our Commitment to Resolving Complaints

Your Rights

Let’s Work Together

Contact Us

Useful Links

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